APRA AMCOS Licensing Representative (Relicensing and Renewals) - Perth Office

We are looking for an exceptional administrator to join our team in the 12 month fixed term role of Relicensing and Renewals Representative. Our ideal candidate should be professional in their approach, efficient, a great communicator and time manager. They should be able to work of their own initiative, under pressure and also be an excellent team player.

The purpose of this role is to obtain accurate information and figures enabling all existing client accounts to be relicensed or reassessed on the new OneMusic tariff schemes. In this role you will work with a dedicated team of music lovers who are passionate about the rights of music creators.

Key responsibilities

  • Liaise with clients regarding licence agreements to confirm specific details
  • Educate clients about licensing obligations and our role in ensuring songwriters and recording artists are paid for the performance of their works.
  • Assist with processing licence agreements
  • Making outbound client calls to proactively obtain licence applications within required reporting timeframes
  • Research client information

Skills & experience

  • Ability to work to set KPIs, and produce business plans/reports
  • Exceptional phone manner
  • Excellent verbal and written communication skills
  • Proven strong negotiation skills
  • Well-developed interpersonal skills

A copy of the job description may be viewed here.


How to Apply

If this sounds like the role for you and you have great skills and experience in administration, please submit your application via email to hr@apra.com.au by Monday 26 August 2019. Applications should be addressed to Linda Hale, Relicensing and Renewals Manager. Please include a short cover letter outlining your relevant experience along with an up-to-date resume. 

Applications without a cover letter and CV or that are received after the closing date will not be considered.

APRA AMCOS is an Equal Employment Opportunity (EEO) employer.

For more information, please contact Carla O'Neale (hr@apra.com.au) or Linda Hale (lhale@apra.com.au).

National Account Resolutions Representative, General Licensing (12 month contract) - SYDNEY OFFICE

General Licensing is looking for a collaborative, proactive, accurate and thorough Customer Resolutions Officer (National Account Resolutions Representative). This is a 12 month contract role based in our Sydney Office.

The Customer Resolutions Officer works to facilitate the legal escalation process where unlicensed accounts are referred to our Legal Department and to facilitate debt recovery of all public performance clients before and after outstanding debts have been referred to APRA’s External Mercantile Agent (EMA) and to resolve any disputes that arise.

To be successful in this role you will have:

  • Exceptional phone manner
  • Effective verbal and written communication
  • Excellent time management, organisational and prioritisation skills
  • Experience in client relationship retention and resolution
  • High attention to detail
  • Strong numeracy, data analysis and processing skills
  • Intermediate ability in Microsoft Office Suite
  • Understanding of client record management in CMS (highly regarded but not essential)

In this role you will:

  • Facilitate the legal escalation process involving non-compliant businesses which refuse to take up a public performance licence and track progress of legal accounts
  • Contact key accounts in order to recover debts and resolve disputes regarding any outstanding debt, licence fees, reassessments and reporting of music use  
  • Liaise with new and existing clients to answer queries/requests
  • Liaise with Licensing Reps, Legal and other departments to assist with general operations and account management within General Licensin

A copy of the job description may be viewed here


How to Apply

If this sounds like the role for you please submit your application via email to hr@apra.com.au by Friday 23 August 2019. Please include a cover letter (1-2 pages or video) outlining your relevant experience along with an up-to-date resume. 

Applications without a cover letter and CV or that are received after the closing date will not be considered.

APRA AMCOS is an Equal Employment Opportunity (EEO) employer.

For more information, please contact Tatiana Veiga, National Accounts Resolutions Team Leader tatianav@onemusic.com.au

Project Coordinator, Distribution - 12 month fixed term full time (SYDNEY OFFICE)

Application close 5pm Monday, 5 August 2019

APRA AMCOS is developing a new ERP, this will replace an aging system consisting of five separate systems (our proprietary copyright management systems, SUN, Lotus Notes and ACT!) with a modified version of Microsoft Dynamics AX.             

We are looking for two Project Coordinators to support the work of our Distribution Subject Matter Expert in an agile environment. If you are technically and analytically minded, have a keen interest in software development and the ability to apply creative problem-solving techniques in a highly complex environment, then this role is for you!

These are newly established 12 months fixed term full time contract roles based in Sydney.

Reporting to the Distribution Subject Matter Expert, the Program Coordinator will:

  • Assist with preparation and execution of User Acceptance Testing
  • Run test cases, identify defects and document as required
  • Review documentation and ensure requirements are fully documented
  • Review and analyse documentation within the testing environment to assist with defect management/design gaps
  • Assist with training & support materials development
  • Liaise with business users, project managers, testers and developers
  • Ensure effective collaboration, communication and coordination on assigned project tasks between all disciplines and parties
  • Identify problems and liaise with SMEs to ensure that delivered solutions meet both short/long-term company and client business performance expectations while adhering to business strategies, purpose and values
  • Support the planning, design and integration of the CLEF platform back into the business

To prepare of the role, you will possess the following:

  • Previous systems testing experience
  • Microsoft Dynamics CRM knowledge and experience
  • SQL knowledge
  • Collecting and documenting requirements
  • Communicating functional requirements to developers
  • Documenting business workflows
  • Writing and executing test cases
  • Ability to learn new software
  • Interest in experimenting with technology
  • Demonstrated ability to identify problems, envisage solutions and creatively consider alternatives
  • Flexible communication style to both technical and non-technical users
  • Proficient use of MS Visio, Word and Excel

This role may suit a recent IT Graduate looking for experience working on a large scale tech project. 

A copy of the complete job description can be found here

How to Apply

If you feel this role is for you, please submit your application via SEEK by 5pm Monday, 5 August 2019. Please include a written cover letter (1-2 pages) OR 1 minute video cover letter outlining your relevant experience along with an up-to-date resume. 

Applications without a cover letter and CV or that are received after the closing date will not be considered.

APRA AMCOS is an Equal Employment Opportunity (EEO) employer. We prioritise employee wellbeing, with regular seminars, an EAP, mental health training, onsite flu vaccinations and more. We offer flexible work arrangements, paid parental leave and purchased leave. We prioritise diversity and we value learning. We’ve gone green with numerous sustainability initiatives, and we give back by regularly supporting charities. 

For more information, please contact Kara Kwan HR@apra.com.au

Writer Services Administration Coordinator – Part time (4 days per week – 12 month) Fixed Term contract - SYDNEY OFFICE

Applications close 5pm Friday, 9 August 2019

We are currently looking for an organised and self-motivated Administration Assistant to become part of the friendly Writer Services team. This role will suit an individual with a pro-active nature, strong commitment to team, and the ability to learn and adapt to new tasks quickly.

The focus of the role will be to provide high quality administrative support to the Writer Services team and management to ensure the smooth daily administrative operations of the group at a task level.

A copy of the complete job description can be viewed here.

All necessary training will be provided.

We are seeking a person who is; consultative, collaborative, assertive, organised & proactive in their interpersonal style.


How to Apply

If you see yourself as having the potential to become a valuable member of this team, please submit your resume with a cover letter (1-2 pages) or video cover letter (maximum 1 minute) outlining your experience to hr@apra.com.au by 5pm Friday, 9 August 2019.

Applications without a cover letter and resume or that are received after the closing date will not be considered. 

Short listed candidates will be required to attend a panel interview.

Due to the high volume of applications, only shortlisted candidates will be contacted.

APRA AMCOS is an Equal Employment Opportunity (EEO) employer. We prioritise employee wellbeing, with regular seminars, an EAP, mental health training, onsite flu vaccinations and more. We offer flexible work arrangements, paid parental leave and purchased leave. We prioritise diversity and we value learning. We've gone green with numerous sustainability initiatives, and we give back by regularly supporting charities. 

For more information, please contact Kara Kwan hr@apra.com.au

Can't find what you’re looking for?

Site Menu

Search the Website

Login