How we’re working and supporting you during COVID-19

Tuesday, 17 Mar 2020

Like all organisations and businesses, as the spread of COVID-19 continues we’ve been moving quickly to ensure the well-being of our staff around Australia and in New Zealand. Our staff across our Australian and New Zealand offices will be working from home from Wednesday 18 March. Our offices will be closed, and for now we’re replacing face-to-face meetings and events with online communication and connections. We’ll be reviewing these arrangement and provide an update when this changes.

We want to assure you that we’re still able to help you with your membership and music licensing queries. You can send an email to and a team member will contact you directly.  

Together with our music industry colleagues around the country we’re advocating for immediate Federal and State government support for all of our members, related music industry services and venues involved in the presentation music performances and events.

For our members, we’ll be doing everything we can to keep our members’ royalties flowing efficiently and on time. Please contact us about how we might be able to assist you at this time. Email us at for Australia and for New Zealand.

The OneMusic team is online to help. We understand that the current situation may have an impact on your business. If music customers have any questions please contact us via Live Chat or email for Australia and for New Zealand.

Event cancellations and postponements are massively impacting our members and the breadth of the music community. You might have seen the I Lost My Gig call-to-action. PLEASE contribute your story if you are a performer, DJ, crew member, manager, booking agent, promoter, hospitality worker who has been impacted.  This data is being sent direct to Federal and State Government Ministers in supporting an immediate call to action.

We understand that you, your business, and the wider music industry, are facing unprecedented disruption and uncertainty. It is completely normal to experience a range of emotions at this time including sadness, anger, hopelessness and anxiety. If you feel that you are not coping, free support services are available 24 hours a day, seven days a week: 

In Australia –

  • Support Act Wellbeing Helpline - 1800 959 500 
  • Mental Health Line – 1800 011 511
  • Lifeline – 13 11 14

In New Zealand –

  • Music Helps NZ Wellbeing Helpline – 0508 MUSICHELP
  • Safe To Talk - 1737

Thanks for your understanding of our changing work environment.

Dean Ormston
Chief Executive

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