Fire disaster support

Monday, 06 Jan 2020

We are aware that many of our members, our customers, and their loved ones live in fire affected areas and may be going through a very challenging time. 

APRA AMCOS members can talk to us about how we might be able to offer support. We’ve set up a dedicated phone line in case members need assistance. Please call us on 02 9935 7879 between 7.00am and 7.00pm AEDT. 

For our APRA AMCOS and OneMusic customers in bushfire declared natural disaster zones, we’re pausing music licensing activity. We’re placing relicensing of existing customers in those zones on hold, and where appropriate we’ll extend their current licence on a complimentary basis for 12 months, and make available on request pro rata adjustments for businesses who’ve closed or are unable to trade. OneMusic will write-off outstanding debts for licensed businesses in the most severely impacted towns. 

If you are an APRA AMCOS or OneMusic Australia customer in a bushfire declared natural disaster zone and you inadvertently receive correspondence from us, please contact us to confirm your account is on hold. Phone: 1300 162 162. 

We thank all in our music community who are involved in fundraising events and concerts to support fire relief charities. Please contact us if you’d like promotional support on our website and social media for a fundraising event in your community. OneMusic Australia will provide complimentary licences for official benefit concerts. Contact 

It is completely normal to experience a range of emotions after a bushfire including sadness, anger, hopelessness and anxiety. If you feel that you are not coping, free support services are available 24 hours a day, seven days a week: 
• Support Act Wellbeing Helpline - 1800 959 500 
• Mental Health Line – 1800 011 511 
• Lifeline – 13 11 14

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